Ambassador Reviews

Excellent booking experience

Very friendly service from Kerry. She patiently answered all my questions as this will be my first cruise. She was reassuring and gave me all the information I needed. I am really excited to go on my first cruise now.

It was all done on the Internet without any problems

Better

Better than expected

Lovely staff member who could not have been more helpful.

Due to unforeseen circumstances it was necessary to change our booking for Treasures of the British Isles from the May 26 cruise to the August 26 one. The person I spoke to was very understanding and helpful and within minutes had found us a cabin only 2 cabins away from our original booking and explained the booking transfer costs and process to me. I was anxious about making this call as I did not want to be a nuisance but she understood my reasons and made it all very stress free.

First time cruisers

The process of booking was excellent. Online and app was easy to use and very informative. Information was first class . Can’t wait to go on the cruise.

The booking was very easy adviser very helpful.

Friendly sales member.

Friendly efficient and personable staff member made the process easy and I felt valued.

Ambassador Customer Service

It was extremely efficient and we got the information we asked for. The customer service is usually quick and the staff polite and friendly and helpful. It makes it all a lot easier to deal with.

Annie customer from the beginning

Lots of choice at the right price easy online booking system

Fantastic

Fantastic service from really great staff. Food and drink really good. The whole trip was made much better by the crew, from the visibility of the captain downwards.

Great service

Excited to be on this trip

Very clear website Great customer service focus

Excellent service with knowledgable staff

Both of the Sales team I spoke to were helpful, friendly and knowledgeable Very clear on the pricing and made the experience easy. There was no hard sell but all aspects were covered including transport options, parking, drinks package, gratuities and wifi. Prompt confirmation and invoice.

Happy Returning Customer!

Excellent customer service as always. Louise managed my enquiry in a friendly and professionally manner. Now looking forward to another lovely Ambassor cruise!

Easy booking experience

Very good booking experience . Extremely helpful and informative when booking. First cruise with Ambassador and looking forward to it.

Helpful and knowledgeable

We have to book by phone due to my wife's disability. Julie, the lady who helped us out was excellent. She was very understanding and helpful. If the rest of our experience is so good it will be a cruise to remember.

online booking late deals

help was given on chat and follow up the next day with a phone call and email. Easy site to navigate.

as expected

good over all aspects

Excellent service

I was assisted in my booking by a very helpful and efficient booking agent who took the time to listen to my queries and provide answers. Very efficient.

Easy peasy, lemon squeezy to book with Ambassador

Easy to follow, not time consuming. Clear information and diagrams. Sails from Scotland a major attraction.