Ambassador Reviews

Booking experience only

The first call I made a for basic enquiry but I felt he thought I was wasting his time. The next call I was treated in a much more professional way, i still had a few questions which were answered allowing me to make a decision. I still had to weigh my options up about which type of cabin etc. and I didn’t feel pushed into it. Quotes were emailed and a few options discussed. When I called to make the booking another person took my booking and said she would pass it on to the person I had spoken to earlier. I got the impression that if they are not on commission they have targets which would explain the first persons attitude as he realised that I wasn’t going to earn him any money.

Quality cruising. I highly recommend Ambassador

I was really pleased with the quickness that my query was dealt with. We have sailed with Ambassador twice, and have two more cruises booked with them.

Helpful

So far so good!

Easy clear website.

Quality service

The same excellent service I have come to expect. Sales team are well trained and skilled at what they do. They guide a potential client. They do not push. Julie was excellent today.

quick response to phone call query

Good cruises easy to book

Very good

Truly wonderful cruises!!

Super easy and fast to book online. We have used ambassador several times. The ships are beautiful. The staff are wonderful. Doing a great job! The food is excellent. Good choices in all restaurants. Bar's are wonderful to!!

First time of booking. Travel not til October

Very good

Very helpful customer service team during the booking process. Looking forward to our cruise 2027

Made booking very easy

Very friendly and accommodating. Good advice and knowledge.

excellent as always

Pleasant friendly service. Not rushed and able to consider alternative cabins. Advise given where needed and very helpful and reassurring

Brilliant Cruise Line

Excellent from start to finish

Prompt and helpful service on telephone

A great time had by all

This is a very friendly ship especially for solo crusers all staff are helpful and pleasant l have cruised for many years with my late husband and l am pleased to say that now on my own l feel safe and happy on ambiance.l enjoy all aspects of the ship entertainment talks, and many other things that go on well done to all who contribute to my lovley holidays

Satisfied customer.

Excellent service and booked my Cruise.

Excellent service for my booking and previous enquiries

So far the service has been excellent. Calls are answered quickly - thank goodness, because the hold music is dreadful. It’s loud, intrusive, repetitive and really grates on the ears. Please replace it with something soothing - like ‘Sailing By’ My initial enquiry was dealt with by Julie who promised to contact me if a single cabin became available - and she did……. We talked about it yesterday and I promised to call her back by 1pm today, after solving a problem with a hospital appointment on the departure date. I called back and the call was answered by Michelle. Julie was on another line, but because she had left good notes on my potential booking, Michelle was able to answer all my questions and take the booking and the payment Julie followed up with an email a short while later - I don’t get this service anywhere else. I am now looking forward to my cruise………

Booking an Ambassador cruise

Easy to find and book a cruise that appealed.

very nice

All good apart from selecting year of birth. seemed a bit complicated for some reason?

Another excellent trip

Excellent and especially in the cabin and the dining room