Ambassador Reviews

the cruise experience and voyage is great and reason I rebooked. However, whenever I call the reservation customer service they don't seem to be able to answer basic questions. the agent booking the cruise was efficient, but nothing additional

Simply the best!

The same excellent service as usual! Have used Ambassador every since the start of company!

Perfect Service above and beyond

Contacted the reservations number as my wife was struggling a bit on her phone spoke to Charlie who talked us through the whole process to a pleasant conclusion full marks to him

Excellent cruises

Once I have spoken with a customer service, I got excellent service and they rectified the issue for me

Excellent Booking Experience

Excellent service on the telephone. Louise the rep we spoke to was able to talk from personal experience having been on the ship herself. We wanted a specific layout of cabin and she was able to help with that. All in all a really positive booking experience.

Excellent cruise; we are now booking again,

This is out second Ambassador cruise. Easy to book online and to provide the required information through the app. We went from Tilbury and found the port parking very convenient. The first cruise was very good at a good price - hence we are now booking another. The first cruise was just as we expected, no problems, excellent service.

Efficient

Friendly and efficient Further enquiries not so efficient

Great company

Easy to do. Cannot get on to book car parking. Is it too early to book.

Efficient experienced agent

Very helpful & efficient response to my query & the young lady was understanding & patient

All I can say is there service was excellent

Ring, discuss and book, so easy with Ambassador

I have sailed with them previously and have always found the reservations staff to be excellent. Charlie (I think his name was) was able to give me all the information I wanted which resulted in me being able to book the cruise and cabin location ;) Professional, knowledgeable and pleasant to speak to.

This will be our second cruise with yAmbassador

Firs5 class, and very helpful.

Excellent

We booked the cruise last year in November 2025 on Ambssador cruise ship. But when the final bill arrived, it did not show up the drinks complimentary package. I sent a email to check this. There returned email agreed that the drinks package has now been added. Also there services throughout are very good in all the years we have used them. 10 Stars +.

Quick efficient friendly

Solo travelling with Ambassador

I have found the reservations staff exceptionally helpful. As a solo passenger I find I cannot use the web site for bookings. But the staff soon sort me out with the cabin type I like and an acceptable deal. On board ship they have been very attentive and give great service. I am off on Ambience next month and have another trip next March already booked.

Booking

Very easy procedure very helpful lady

very professional

excellent

Booking was very easy

Easy to use the web pages Helpful friendly staff Useful updates

Easy booking process

Very easy to book - it only took a few minutes to complete our booking We have been on several cruises before and we are looking forward to seeing how Ambassador compares to the others.

Great service

The saying the warmest welcome at sea should be extended to the friendliest service on land!! Everybody I have spoken to has been really helpful and so so great.