Ambassador Reviews

What a pleasant suprise…

Very professional - starting with very little waiting time for phone to be answered, no bland monotone robot and no Long list options to choose from …… it makes a change to speak to a human being so quickly ….

Straightforward online booking

As this was a short cruise, the booking was done online and it was extremely straightforward. Everything you needed to know about cabins, their location and price was easily accessible. Probably the quickest I have ever looked at and booked a cruise

Easy to book but my only issue was lack of information on coaches from areas to Tilbury cruises terminal. Be good to know these in advance to booking. Ive now got to make arrangements to travel to coach pickup.

Happy Bunny

All quite straightforward but had a problem validating my card so called back and was helped by voice validation which, was very good.

Excellent service, wonderful cruise

Excellent, we booked whilst on a previous cruise in October 2025.

Booking a cruise

Good website

First Cruise booked

Firstly, as this was a huge group booking where many members were all trying to book at the same time, it meant the website crashed and the phone lines suffered similarly. After 40 mins or so the situation was rectified. The booking therefore was quite stressful which I wouldn’t think would happen normally. Having made a couple of errors when booking online I phoned the team next day. The lady I spoke to couldn’t have been more helpful and understanding and was able to sort my mistakes for me. She totally restored my confidence in booking my very first cruise and I am now looking forward to a wonderful time on board with friendly staff and of course passengers. Thank you.

Extremely frustrating

phone line kept dropping out took one and a half hours to get something booked which was not first choice was looking to book midship balcony cabin

Always a good service, from booking to the service on the ship, we would th

Great service as usual

Very easy to complete my application, quick and very straightforward.

excellent

Easy booking process

I had an easy time making our booking yesterday

Friendly helpful staff

The woman I spoke to was very helpful, she asked me everything she needed to and was patient as I answered, she was friendly.

Servers were slow and it took a while to get online. Site crashed.

Easy booking process

Very efficient and precise instructions how to make a group booking. I was totally ignorant as to the process of booking for multiple people, with varying selections of cabins and price brackets. Alan was very helpful and guided me through it. Always available and willing to please. I’m now confident I can answer any enquiries from my Group members regarding their cruise booking.

Providing you knew exactly what you wanted the system went very smoothly.

There was some confusion because the booklet for 2027 January sailings was incorrect in terms of itinery and therefore for quite a long time we were talking at cross purposes. It was sorted out in time. The other issue was the telephone line dropped off and it took ages to get back to talk to someone. Generally the staff were very helpful. I needed to add something to the order and I had to wait 40 minutes on the phone before someone came free in customer services (the automated person was hopeless)

Ambassador

Good

Easy to book

Really easy to book on line

good service as usual

Online booking stopt at step 6 (credit card payment), but fortunately the telephone worked well.

Difficult to book

Phone line constantly busy and cut off after 10 minutes. Web site not working due to error. Eventually worked but cabins marked as available actually weren’t.