Ambassador Reviews

Ship

Simple and quick, polite staff, made booking easy

Excellent service from Emily at ambassador customer service.

Customer service not great.

I initially booked a cruise online which was fairly easy. However, following further discussion with my wife and subsequent research it was decided that we wanted to upgrade our cabin choice. It is not possible to amend your booking online so I attempted to phone the Guest services and After sales. After answering the pre recorded option menu and then spoke to the bot I was told that I would be put through to an agent. The phone just rang and rang never to be answered. I tried this twice more with the same result. I then had to resort to email and set out my request. I promptly received an auto reply stating that I may have to wait 7 working days for a response. Not very good customer service in my opinion. I'll reserve further judgement until I receive a response.

Perfect as it always has been

Love Ambassador

Very helpful guys at the call centre. Helped me.wuth all my enquiries. Rather long wait to get through, nearly half an hour wait for call to be answered.

All staff excellent

the customer service was good, this will be the first time with Ambassador cruise Line

Christmas Cruise

Very helpful and professional staff. The lady who I spoke to explained everything and said if I had any questions just drop her an email.

Ambassador Booking - So far so good

excellent on-line booking service and very helpful Flight Queries assistant (Mia)

10/10 service

Customer service was brilliant, I needed to change my cruise for personal reasons and was offered another one with no hassle, excellent customer service

It was very easy to make a reservation. I didn't see any difficulty.

Great cruise company, easy to book & provides a fabulous friendly trip.

Brilliant. I was able to book everything online easily. Choosing destination, date, then cabin. Paying a deposit was straightforward giving me an instant acknowledgment and access to my ‘dashboard’. I love this system as all my bookings are in one place and I know there will be email prompts at appropriate times.

I got a Cruise, Flying to Barbados from Manchester Airport . Now I need a visa. I have never had on before.

Good booking advice

Kerry was very friendly and knowledgeable. Explained everything very clearly with all options available. She gave us time to make a decision without hurrying us.

Simple to follow booking

Easy to understand and follow for a fist time cruise booking

Easy to book on this is my five cruise

Highly recommended

Excellent service

Easy to Book

It was very easy to make the booking. Previously cruised with CMV before they went broke in Covid, so interested to see how well Ambassador do. We have travelled with P&O and Celebrity X previously so it will be interesting to compare.

Here’s hoping it’s as good as all the reviews

Very good.Answered all my questions regarding the cruise satusfactory

Booking was quick and easy and well explained