Ambassador Reviews

good ship

good service

Always fantastic service from booking to leaving,

I’ve travelled with Ambassador travel before & it was a wonderful experience. I’ve recommended to many people

i did it all online and found it very straight forward

I needed to talk to you. Twice, I waited 45 minutes on diifferent days on hold with no answer before giving up. The 3rd calll was anawered sfter 15 minutes. Noy good enough

My booking experience was first class . Looking forward to the cruise.

Julie did the cruise booking for myself and then phoned a friend to finalise their booking . Very nice friendly and efficient lady.

Excellent from booking to boarding and beyond

Excellent service from booking to adventures on board

Still haven't received confirmation e mail and not happy with their answer. They say my phone won't accept their emails but I was receiving them last year and haven't changed my phone.

Very easy to book online. Good value.

Booking experience.

A good booking experience. My questions answered clearly. The ones I forgot I could ask Guest Services. The flight team were very helpful and understanding regarding my position of my upgraded seat. As an apprehensive solo traveller, was reassured that there would be many other solo travellers to socialise with. A caring, thoughtful start to what I hope will be a really positive experience.

Not my first cruise with Ambassador and booking had always been smooth

Very efficient. I had trouble with internet as builders were in so I phoned Ambassador and spoke to George who helped me make the booking.

Booking

Friendly and knowledgeable.

First time cruising to the Norwegian Fjords.

The customer service agent who answered our call couldn't have been more helpful. This will be our first ever cruise and we had been researching Ambassador Cruises extensively, visited the website and also had one of the brochures. Julie, (i think that was her name..?) was able to add much more detail to everything we had seen and read and reassured us on many aspects of cruising and especially the Ambassador experience. We are greatly looking forward to our Norwegian "Autumn Fjordland" cruise in September and hope that the experience is all that we are hoping for!

Poor webesite

I followed the website's instructions and thought I had book a holiday for this September. When the reply game it said it was for 2027. Their website and guest services are very poor.

Caring and professional

Kind and patient and caring and professional and knowledgeable.

Very easy and very knowledgeable staff

Not very good. emails could not be sent from booking rep. Ask for drinks package prices to be sent over but was told ill tell you now over the phone.not very helpful at all

Booking process

He was patient and answered some questions but not all. No personality or chat. For me it’s an exciting time to be booking a cruise but for him it was just a job. I got the impression he was bluffing as didn’t know the answer or offer to find out. He did however ring my friend as requested about a further booking.

Very recommended

We like the size of the ships and the Tilbury port, combined with its destinations

We dont go until 2028 so hard to review.

IT was hard to book we had to pay x 3 before it finally went through. We had to get codes from bank and authorise in app. All were ok but no money was taken.