Ambassador Reviews

Booking process a breeze

Uncomplicated. Very pleasant and agreeable.

Great Cruise's with Ambassador

Booked online so no personal interaction. However the booking was smooth and uncomplicated Looking forward to the cruise, have been offered an up grade to Suite, even though it said was sold out when booking. Considering

My Sailing on the Ambition .

Very good. I always enjoy my trips with Ambassador. I use the Ambition ship great staff and crew.

First class, understood and met my requirements. Very friendly and helpful.

Good once booked

Very good but the website is a tad confusing. You have to have a couple of trial runs making your booking to get the hang of it. Also the website said all types of cabins were available to solos but when you went to choose it then said only one type was available, this just annoys people. As a previous customer I will say that the staff on board and the service is first class.

Patient booking service received

Professional helpful service from person who made our booking

Excellent service and very professional.

The service was excellent. Ruth was extremely helpful, efficient and professional. Also very organised and made changes to my original booking for me as I wished to move to an ocean view cabin without bunk beds for both cruises. I saw her on several occasions after making the booking and she was very friendly. I would like you to share this review with her.

Can't get parking

I have just spent close to £9k for a cruise from Dundee only to find there is no parking at the port. I'm close to cancelling as I can't find secure parking and getting from Felixstowe to Dundee is not easy.

I love this line

We love Ambassador cruise line. Booking is easy and once in the ship it truly is the warmest welcome at sea. It is quintessentially British and we like it that way

Top service from Ambassador

Excellent Service from ambassador as always

Been on previous cruise and enjoyed it very much

I booked on line no contact with Ambassador

My request was acted on in good time.

Very friendly

Been on Ambience before. The staff were very friendly.

Looking forward to our second cruise with Ambassador.

I booked on line, the process was very easy. However, the choice of deck was restricted at the time I booked.

Helpful

Prompt helpful response.

Friendly

Very helpful and friendly

Fantastic Cruise experience at a great price

Excellent service with a friendly crew who are always willing to exceed your expectations.

Great Ship, service and staff.

Boarding staff were very helpful, friendly and efficient. The restaurant staff in Buckingham worked very hard and nothing was too much trouble. Ajay and Daniel were excellent. The presentation of the meals was impressive and full of flavour and the ship's celebration cake was huge! Our cabin steward (deck 8 8126) was very polite and did a great job keeping our room clean. We were very impressed with all the staff and entertainment. The only issue was the lack of female toilets. A lot of queuing at peak times. A shame we didn't get to the ports on the itinerary but clearly that couldn't be helped and we didn't feel it spoiled our holiday. We have booked again.

Lost our deposit

Lost a £400 deposit I paid onboard and cancelled next cruise without writing to me needed bank statement from 4 months ago to prove it was paid

Great cruise line but not so good customer service

Too long a wait on the phone then was told a further email would be sent without checked email adds. Didn't receive email so after another long wait on the phone it turned out there was a digit missing on email adds. This should have been resolved with 1 phone call