Ambassador Reviews

very easy booking and confident staff

Excellent value

Problem with our online booking. Advertised complementary coach travel not given and section on date of birth totally unresponsive. This does not accord with our normal experience of booking.

Good

It was good

Confirmation email

Have not received a confirmation of my online booking. Have paid my deposit. My email has been confirmed correct and I have checked junk mail. I think this is important to reassure customers of their trip

Family booking

Haven't sailed with ambassador before but think it's good value for the money

Really helpful

I booked online as it was a good offer, however had to contact the company with a few hiccups, Amy was really understanding and sorted the issues out quickly and efficiently, thank you

Ambition booking

All fine

Easy booking

Easy on line booking.

Positive experience

Very good service and quick . Easy to follow through to booking .

Extremely disappointed

I can't get to see my booking. The link says will send an email but that doesn't happen. I tried ringing but they say they are busy and will only deal with holidays 4 weeks away. When I tried to cancel they would not return my £400 even though booking was only made 2 days previously. I would not use Ambassador again

Online booking.

My booking was done online as usual and as always was very easy. My only wish is that you could link group bookings online as well rather than having to contact customer service, this would make life a whole lot easier.

Empathy… flexible … polite

Worth a phone call.

Friendly and helpful.

Easy process

The young lady I talked with was very helpful and knowledgeable. The booking process was really easy.

I was pleasantly for the information when booked, due to board on 12th April not been with Ambassador previously

Brilliant for the mature adults

Excellent friendly service and has a lovely welcoming feel to the ship. We love it.

Enjoy every moment

Very helpful and nice to deal with

Easy to book

Easy to book on line, and able to pick cabin I wanted, able to request size of dinner table etc. therefore great service

Booking on the phone. All good and very helpful agent.

Has a query about a particular suite type. Spoke ot an advisor who llooked it up and was able to answer the question. Then decided to continue with the booking with the agent rather than book it on-line. It all went very well, as it has on previous cruises with Ambassador.

Excellent service.

We had good service throughout our booking on line and calling the office, we cannot wait for our cruise now. We did our insurance through Holiday extras on the telephone and Ella was very helpful to all our questions we were impressed. We have done two cruises from Tilbury before and had a lovely holiday each time, so we are really looking forward to this one and being looked after. Thank you to all the team needed on these holidays and booking team.