Ambassador Reviews

Excellent

Excellent company

Website ready to use. Some brilliant deals. Been on a few Ambassador cruises, they really look after you.

Too early to say. You should wait a while before you ask for feey

I don’t know yet, as it’s less than an hour since I booked.

Great cruises at wonderful price

Have been on previous Ambassador cruises and have found them to be wonderful. Staff and attentive and exceptional.

Impressive efficient friendly service

We had an emergency which affected our arrangements to join the cruise we had booked. Ambassadors customer service team were able to resolve the issue promptly and efficiently and a friendly and sympathetic way. Impressive

Great cruise line

Quick responses, helpful staff, really easy to book. Great cruise company (I've used them before)

Good overall

Easy to book online but have not received any documentation and cruise not showing up on my sailings

Aecelent

Been on ambassador twice before and really enjoyed the ship friendly and polite staff

. So glad they are now going from Portsmouth!

Always easy to book

Great , service

Great , very straightforward

Disappointed

I have previously received an excellent service, however my latest booking has not been dealt with in a professional manner. I had arranged for a phone call from you to discuss my new trip, which failed to arrive. I then phoned to make the arrangements. I was informed that confirmation would be sent with 2 hours; after waiting 2 days I again phoned to request that it is sent. Once again, nothing has yet arrived although it has only been 2 hours since my latest call. Hopefully, details will be sent soon.

Very good. Person I spoke to was very helpful.

Easy Process for First Time Booking

First time booking with Ambassador wanted to get the Itinerary we wanted for mid 2028. Website provides loads of information to guide choices of Cabin etc and was very easy to book once we knew what we wanted

Ambassador Chat Line

At first I was very angry with the Chat Line and was getting more and more frustrated with them: however it transpired we were not seeing the same information on our screens (I.T. problem) and so Kerry called me the next morning and was delightful in sorting out the problem for me there and then, in a very professional manner and is to be congratulated for it. Now looking forward to our trip.

Excellent

Very helpful, pleasant and friendly agent. Booking direct was a very good experience. Looking forward to cruising with Ambassador again.

Another cruise booked

Very easy online booking system.

5 stars

Very friendly advisor. Answered all questions and made booking very easy.

Booking 2nd cruise as first was so good

Having already been on a cruise with Ambassador we were very happy to book again getting a good deal on the price. We really enjoyed the last one and no flying is a great bonus. The entertainment was first class and staff were very friendly and food in restaurant was excellent.

Booking Confirmation Issues

Booking system issues, no confirmation of booking had to ask for it from guest services to email me a copy. Following this I booked parking same issue, no confirmation of booking, again had to ask for it from guest services. Logical thing to do would be to put a notice on the website stating we are having some technical issues with our booking system and some customer may not receive confirmation via email automatically if this is the case please contact guest services.

Great service price matched great deal A very happy customer