Ambassador Reviews

Helpful and friendly

Good service helpful and found the cabin we wanted not far from our friends who had already booked.

Pre cruise review

Everything was quite simple on the pls side. But not being able to book my restaurant time I frustrating Lao discovering an over 50s discount with a rail card after booking is annoying especially as you don’t advertise it

Staff were very helpful. But an annoyingly long wait on hold to get through

Lovely cruises. Friendly all staff on board are friendly and very helpful.

Have been on Ambassador cruises a lot of times. The customer service is excellent. Very professional and friendly staff

Small friendly ships

Small ship very friendly both staff and fellow passengers

new customer

only my first connection with Ambassador but so far quite satisfactory

My perfect odyssey

Well my bookings say it all. This is my 7th cruise in 18 months. Find me something better for the value. I have done 31 day and 16 day itineraries and I never get off the ship with as much as one negative.

Really good customer service

The lady that handled my call took the time to listen as It was not just a simple transaction. She solved the problem and gave me advise on the different types of rooms and where they are situated on the ship.

Booking assistance

The booking agent was very helpful in accommodating my requests while booking for a family of eight people.

Professional

Very professional and helpful. Disappointed though that I was not asked if I had a Blue Light card. When I rang back the following day, once I realised that the company accepted the card, I was told that as I had accepted the Nectar points, it was too late to put the card on. If I had known, I would have preferred to use the Blue light card as I rarely use my Nectar card.

Excellent

Excellent customer services

Excellent service whilst making my booking. Very friendly and knowledgeable.

Very good

Excellent booking service and confirmation process.

Book Ambassador

Easy and quick to book

Best cruise experience ever.

I think ambassador cruises is fantastic. It was my first ever cruise and I’m really looking forward to doing the next one.

Excellent

Easy to book with as an agent

As a Travel Consultant, I book cruises regularly, so I know how important it is to have a cruise line that is efficient, helpful and easy to deal with. I’ve recently booked a cruise with Ambassador and I have to say, the whole process has been so easy. The staff have been fantastic — friendly, helpful and incredibly efficient. Everything has been dealt with quickly and professionally, which makes my job so much easier. I haven’t sailed with Ambassador yet, so I can’t comment on the onboard experience just yet, but if the booking experience is anything to go by, I’m really looking forward to my cruise! Thank you, Ambassador, for making the booking process so straightforward. I can’t wait to get on board! 🚢😊

Simply the Best

Quick and easy, concise and accurate

A cruise from belfast..brilliant

I'm new to cruising so rang to book my trip. I spoke to a lovely lady called Michelle who knee her stuff and was able to help me choose a cabin. There was also no hard sell to get me to buy other things.