Ambassador Reviews

Easy booking

Quick and easy to book on line

Disappointed so far - hoping things improve

The booking was fine, but then when I tried to call to make a change I was on hold waiting for an answer for 40 minutes and gave up. Then emailed to ask if the drinks package could be removed but was emailed back and told this was not possible over 18 months before the cruise. So on current information I am beginning to wish I had not booked at all, if this is the sign of things to come and the level of service given once they have your money.

Great holidays

Very professional and helpful

Jane the Custer services ambassador was amazing - helpful - courteous and knowledgable

Can't mention all just superb

An all embracing happy experience

Great friendly service from all staff Good food at all venues Superb entertainment in a great auditorium and other venues Interesting itineraries Good value for money

Excellent Service!

Staff very helpful and attentive

Great Cruising

I booked on line on the Ambassador site. It's very easy to do, you get confirmation email back the same day within hours.

good service

online access and booking was quick and easy to follow

second to none!

My wonderful cruise

The staff are so helpful and friendly. There is a great choice of things to do loud of entertainment. Food is very good with plenty of different choices

Great itinerary

Gave us exciting news

Overall a good booking experience except for the bed type error

I found it easy to navigate the website, and book the cruise, deck plans were available which I found helpful. I did have one problem with the cabin I booked, and that was probably my fault for not noticing that the cabin I chose had a fixed double bed, although the photos of the cabin type showed to single berths which is what I thought I was booking. I’m sharing the cabin with my adult son so a double bed is definitely not feasible. I did not notice the small print until after I had booked that cabin, and I’m in the process of trying to get it changed. Other than that the whole process was easy and stress free.

Internet overcharge

Service good in all areas after 4 cruises. If only you were not so greedy re on-line charged. I advise others to add your high price for internet onto the cost of a cruise. You should look at it, it's so High

Customer Service - Excellent

Agents were super quick and friendly in taking the reservation/booking and then payment. Laura was really helpful.

Very efficient. Easy and good.

Wonderful first cry

This was our first cruise and we were not sure it was for us. But with my mobility issues we thought we would give it a try. We had a wonderful time. Staff were so friendly and helpful. The shows in the evening were equally as good as a west end show. The food was first class. We came home feeling very relaxed. We have since booked another cruise on Ambience.

Easy to book

Was very easy to book, even though I was booking for a solo traveller. First time with Ambassador.

Wait till we return ?

Very straight forward no problems

I have sailed with Ambassador before and found the ship lovely

Excellent booking experience