Ambassador Reviews

Payment processing online doesn't work.

Booking online failed with "there is a problem" and had to call customer service. Took ages to answer and had to transfer funds to pay deposit because despite the online booking not working the funds were locked in my bank account. This made me feel uneasy and although the lady dealing with me was very polite and helpful the process was long winded and felt primitive. Ambassador if you are using web only interface with no printed materials you need to get this right. Online payment processing these days is generally smooth. At time of writing the double deposit is still not refunded, after over a day.

BOOKED

1st time we booked on-line, last year we booked via agent, was OK but a little daunting.

Booking

Response to emails good and any person to person is also good but website contradicted itself, one minute all was fully booked and when revisited cabins available

There website works for me.

Short trip

Helpful and polite on the phone

top marks.

It was very helpful and efficient,and very easy to deal with,couldn’t have wished for anything more.

Positive

The advisor listened to my requests and made the booking simple to complete I have previously been on an ambassador cruise as my son works on the ships and we was made to feel welcome with everyone being polite and welcoming

My Ambassador

I adore the value and all ambassador has to offer, I have done six cruises either them now and I loved the choice, the choice to make friends, the choice of what to eat and where, the choice of a lively venue or x quiet space to relax, I love the service, friendliness and carefree atmosphere. I believe it's where I am at my happiest.

A great Cruise line to deal with

Courteous and informed dealing with ambassador. I have had to contact the team at Ambassador in the past, they are always polite and divert you to the correct place for information

5 stars

Above and beyond !

Cruise

Ideal

Very good service

Great cruise line friendly and helpful staff. Great entertainment.

Service received is always polite, friendly and helpful excellent cruise line.

Holiday = Booked

Queries were answered in full. Nice helpful people, making the 'booking' procedure easy and straightforward.

Positive booking procedure

Very easy to do. Website was easy to navigate for a dinosaur like me

1st time cruiser with Ambassador

1st time booking & cruising with Ambassador. Efficient, helpful & friendly service received. My questions were answered. E-mail correspondence received & easy to understand.

Summer holidays

Excellent answer and solved all problems and got cabin upgraded in the process

Excellent

Michele was very precise and polite and explained everything well

Excellent service

Excellent, informative & speedy service. Extremely helpful customer services.

Excellent service

Very helpful and friendly.