Ambassador Reviews

Troubke free very easy

Easy to do and understand

Very satisfied with ambassador cruise line

I was able to book holiday quite easily on line with all the information and prices that was in my budget

Easy Booking

Easy and straightforward booking process. Good choice of cabins available.

Booked on line

Very good

Professional service 👍🏻

Very efficient and professional all round . Pleased we have booked another cruise . Looking forward to next experience .

Intuitive Booking System Made Easy

The system for booking was very intuitive and easy to follow allowing us time to consider everything as we went. Being fairly new to taking cruies this was very reassuring.

As above . Picked up phone, spoke to Michael, paid deposit, sorted

Booked via telephone group number. Very good helpful service from Micheall

All at Sea

Not good, I made a mistake thinking I was booking for this year when in fact I was booking for next year. I rang immediately (within 30 minutes) to cancel or transfer the booking. I was informed I would forfeit all my £400 deposit if I cancelled but that I could transfer my deposit; I was given a contact number to find an alternative cruise and rebook. When I had done so I called back to be informed I would still forfeit half my deposit and that the oceanview cabin I had selected had been changed to a balcony cabin, and that the outstanding balance was much more than for the cruise originally booked. Given this cruise is shorter than the one booked in error to the same location, takes place later in the year and starts and finishes in different ports, I cannot understand why it is costing nearly twice as much as the one originally booked. Additionally, the 'colleague' who was extremely pleasant throughout our two telephone calls, promised to call me back twice by a certain time after he'd spoken to line managers and didn't do so; the first time I called him and the second call didn't materialise at all. I shall be calling in the morning. The problem I have is why I have to forfeit part of my deposit for a cruise not departing until July 2027, when I agreed to transfer my booking and why the shorter cruise is more expensive and I cannot book the cabin grade I selected when it is still available online.

First cruise booking

Kerry was so helpful and informative. She made booking so easy and explained everything we needed to know. Advising us on what cabin would suit us the best. Very friendly and professional too.

Ik was a little diffucult with the language

Good reservation personnel.

Excellent call centre person who handled my new booking very efficiently and amicably. Phone system had a slight time delay which made conversations a little frustrating.

A piece of cake

As easy as it could ever be when using the internet. Done in minutes.

Ambassador first choice always.

Always prompt, courteous and effective. The girl said she would ring if a cabin became available and she did. Dealt with booking in less than 10 minutes. Ambassador knocks the spots off of MSC or COSTA. Its our third cruise with them, the food is superb, the sercice excellent and the entertainment is the finest we have seen on a cruise ship and weve done 29 cruises.

Solo cruise

Have been on Ambassador cruise line 4 time's . Crew a fantastic, shows great. As a solo cruiser I find them cheaper , I feel safe and comfortable to go places on my own

Great Start to our Cruise Journey.

We really wanted to go on this Cruise. The advisor worked very hard and managed to find the place for us. This is a very popular Cruise and was Sold Out. I was placed on a waiting list. They managed to find me a place, when there was a cancellation. We are very grateful. Very Happy to go on this Cruise. All the information is well presented. Explained very nicely. Can't wait to start the journey.

Great treatment from interested committed staff

Very helpful team Prompt answering of telephone Regular contact for cruise staff committed to providing a great service Any problem sorted fast

Always Perfect

As an agent I deal with Ambassador on a regular basis and they're always excellent. Booking a cruise for myself has been no different...and as a solo traveller that makes a big difference

Spoilt for choice

Quite good. The only issue I had was looking at the deck plans and then have to reset my booking

Third Ambassador Cruise

Have just booked our third Ambassador cruise online. Booking process is easy. I find Ambassador excellent value for money. However, this doesn't mean they're lower quality. We usually book an inside room as we spend very little time in it and it has everything we need. The cabins are spotless and we feel very well looked after by the staff. The good is beautiful. Plenty of choice, excellent quality, best I've ever tasted on a cruise. Entertainment, drinks, facilities are all the best I've ever experienced. Ambassador will be my first choice.