Ambassador Reviews

Good customer service on phone after online glitch

Tried to book cruise online, but the system froze at the "processing " stage. This was annoying, resulting in me having to ring Ambassador customer services. However, Karen was excellent on the phone call, resolved the issue quickly and completed my booking successfully.

Making the booking was very easy and quick, however a mistake was made in the booking this was corrected but getting in touch with customer service was a night mare, being left in a queue for over an hour to be cut off twice, the third attempt was successful and the problem was rectified, I also had another question but the person I spoke to didn't know what to do so I've emailed ambassador over a week ago and I'm still waiting for a reply

Easy Boking

Caroline was extremely helpful & did rush us to make choices

Knowledgeable

Helpful knowledgeable and friendly

Always good

Always good

Booking Review

From start to finish the booking details were explained with no hidden extras. Full breakdown of itinerary explained, as well as parking and embarkation.

Very helpful

Booking easy and quick

A lovely relaxing holiday with lovely people.

Excellent service from dedicated staff. The ship was really comfortable and warm while the temperature outside was just above zero. Excellent food and service in the Buckingham Restaurant which was followed by the excellent shows in the Palladium Theatre which was followed by excellent entertainment in the Observatory Lounge. The Spa offered all sorts of relaxing treatments to be enjoyed on sea days. I have already booked my next cruise in April.

So far, so good….

So far, so good. Booking was really easy and we were attracted by the free drink package offer so the cruise worked out at a good deal. Also, it’s sailing to a few ports that we haven’t visited before despite being seasoned cruisers. Booking was really easy and the agent was very helpful, and when she heard that we had been recommended to try Ambassador by a friend who had cruised with them earlier this year, she pointed us to their ‘refer a friend’ programme. Unfortunately, when he tried to do this it was rejected as he didn’t have a cruise currently booked which wasn’t how it was explained to us. Never mind! We look forward to our first Ambassador cruise in May.

Easy to book on-line with everything clearly explained.

Efficient and value for money

Easy website to navigate. Clear filters. Follow up emails immediately so you knew you had done everything right.

Stress free!

Both Audra and Louise were so professional and patient as I'm a first time cruiser. Guided me through the whole process explaining everything clearly. Couldn't have been more helpful and courteous

Easy to use

Not a great initial impression

Website is very slow and old fashioned, kept timing out, and got my first name and surname the wrong way around which stopped me being able to set up an online account

Hi very good

Easy Booking

Efficient and easy way of booking our trip. Simple process.

Winter cruise

Easy to book and very helpful staff, A very good Cruise company and not too far from home

I think they are very efficient with booking procedures.

Cruising as it should be

Easy to book on line or over the phone. Knowledgeable, friendly staff