Ambassador Reviews

Outstanding

We can not praise ambassador cruise line enough. This was our first but definitely not our last. From the time of booking we were kept up with information upto the cruise it self. The price was incredible and I’m sure questionable at the time but believe me ambassador cruise line are outstanding. The staff are so welcoming like you’ve walked into a family for life. From the cabin staff to the Captain that professional care and love shown warms and pulls you in more. Food!!! Well, from entering the Buckingham Restaurant, being shown to your table, the perfect touches just made you feel special. Waiters become friends as they are so caring. We were so lucky to have the full drinks package but when you sit down it’s worth paying for that. We would highly recommend to take a look and maybe dip your toe into that pond as we know from our experiences you well not be disappointed. Well done

Friendly and reasonable to deal with

We have enjoyed cruising with Ambassador. When we had to cancel a cruise because of changes they made they were reasonably quick in accepting that and refunding. We intend to cruise with them again in the future.

Great holiday

Excellent sevice and food and spotlessly clean

Simple, strait forward booking

This is my 3rd booking with Ambassador. The first time booked through an agent and subsequently online. Preferred the online method, it couldn't be easier.

Easy to navigate and book

Easy to book, all options clearly explained and easily compared. Able to look into lots of different scenarios before making the final decision.

Helpful and efficient

efficient

Booking engine

Web site was straightforward and easy to complete

Site easy to navigate

Site easy to use and navigate. More detail required after booking for everything that’s included e.g. drinks and other packages.

It was simple, straightforward, and quick to complete

Wonderful service

We have never sailed with Ambassador Cruise Line's before but the option to sail from Newcastle certainly attracted us to give them a try. The booking representative we spoke to was very friendly and informative, answering any questions with ease. The booking process was straightforward and we received email confirmation of our holiday within minutes of finishing the call. We are very impressed with the service we received and feel sure the same will be for our upcoming cruise.

Two day waiting time on helpline

No service received still waiting. Despite trying various methods to gain contact including helpline with two day waiting time; I have not heard from anyone.

On line booking was easy

Great experience, the cruise we be just about the icing on the cake

It was very easy to connect to the booking line, and it easy to establish a small query on the phone the following day. In all I'm very happy and satisfied and would recommend it to anyone wanting to get on a cruise. This is my first time sailing

Amazing staff, amazing food and just an amazing experience!

Easy to book

Easy to book, and options were very available.

Easy booking process, great food and entertainment

Always excited about our upcoming cruises with Ambassador

Having used Ambassador since inception in 2022 the service has not faultered. Customer service is really good, everyone is very friendly but, at the same time, very professional, always there when help is needed. The website is so easy to use, you can find what you're looking for very quickly.

Great service, highly recommend excellent staff good value for money

Very friendly and knowledgeable wait and see

Fabulous service

Great service from Mark when booking our Caribbean cruise with ambassador cruise line. It will be our first trip with this company. If the standard of service offered by Mark is anything to go by it will not be the last. He was very attentive and listened to all my questions. the answers he gave were very reassuring. fabulous service