Ambassador Cruise Line Service Rating
Trusted Customer
10 months ago
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Based on 4,034 verified reviews
Trusted Customer
10 months ago
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Trusted Customer
10 months ago
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Trusted Customer
10 months ago
Polite, efficient, knowledgeable
Trusted Customer
10 months ago
Friendly and helpful
Really friendly and helpful. Made booking really easy.
Trusted Customer
10 months ago
Nordic markets 2025
Booking easy Embarkation easy On board crew fabulous Dining staff amazing unbelievable that your remembered from previous cruises. Palladium shows just like the west end And the introduction of the Theatre @ sea performers is an extremely good idea Food excellent No complaints from me
Madeline Dunford
10 months ago
Great.
Trusted Customer
10 months ago
Clear and efficient service. Sadly, forces discount reduced to 5% Previous cruise in Sep/Oct offered 10% + £200 cabin spend pp, this all helped to ofset cost of parking in Liverpool. Hence 4 stars, would be helpful to publish forces discount.
Trusted Customer
10 months ago
Good knowledge
I have mobility issues and was given excellent advice
Michael Dibb
10 months ago
Simple
Booked on line easy to do.
Derek Wilson
10 months ago
With help booking was successful
Excellent very helpful Louise is so good she lead me through the process was patient kind and understanding
Trusted Customer
10 months ago
First time booking with ambassador. So far so good
Very friendly member of staff. And helpful
Trusted Customer
10 months ago
Ambassador
Able to speak to a real person. So helpful professional and friendly
Trusted Customer
10 months ago
A wonderful experience and great service. See you again soon
The Ambition was looking great after her recent "re-fit" The whole experience was excellent. The staff, the entertainers, the food, the excursions, the customer service. My wife and I had a fantastic time, a welcome break before Christmas. We have already booked another Christmas Markets Cruise for December 2026 and are already looking forward to it.
Trusted Customer
10 months ago
Excellent Cruise Line
Excellent service and excellent cruise line. Just booked another cruise on the Ambition
Trusted Customer
10 months ago
Straightforward bopking system.
Booking was relatively straightforward, though the wording of the drinks and gatuities package was different on the confirmation.
Trusted Customer
10 months ago
Tip top , food , staff . I have no complaints
Trusted Customer
10 months ago
Excellent customer service
Very friendly professional staff
Mandy Stutchbury
10 months ago
Great affordable cruise
Great this is my second cruise with Ambassador cruises. Looking forward to a great cruise
Trusted Customer
10 months ago
Recent Ambition Booking
Booked through Internet without problems. I had a follow up question but the phone service gave the usual ‘all our advisers are very busy and could be on hold for 20 mins
Trusted Customer
10 months ago
excellent service
polite efficient and understood my questions