Ambassador Reviews

Speedy and efficient service

Friendly and efficient Ambassador agents who make the booking arrangements, I have booked a number of times now and all queries are addressed very promptly.

George was very good and friendly which is helpful when booking.would have got top marks but in the past after having problems with after sales you can’t talk to anyone past customer service by phone

Easy booking process

All staff friendly and helpful making booking easy

Ambassador is a good choice but prices are rising

Service was so easy and straightforward. Competed my booking in less than 10 minutes. Ambassador has become my number 1 cruisline, but noticed prices has gone up a lot in such a short period of time though and worried they will price a lot of people out as now becoming a similar price to even the more luxury cruise lines with much newer and more modern cruise ships.

Good friendly service on not a oversized ship so not much queuing .

It was good friendly service

So far, so good

Staff were very helpful, pleasant and polite. Caroline dealt with my booking, she gave me confidence in booking our first ever cruise. Customer Service was very good overall and now we wait to see what the cruise is like in 2027.

Excellent

I wasn't able to book online as the rush to get tickets on there couldn't cope with the numbers. So I was also on hold on the phone line, (which was quite a wait. Unfortunately the music while I was holding was not good, I don't know if it was something to do with the heat or the hundreds of people also holding. It was very poor quality. Anyway I eventually got though to a lovely young lady called Kerry who was so helpful. I explained what I was looking to book, & she gave me all the choices I had & I was able to choose the cabin I wanted, & also some of the packages available. She gave me my cabin number & booking reference number, but as we were going through the deposit payment my phone kept glitching, & just before it disconnected us she said to call her back. which I did, was on hold again. I got through & asked for her but she was busy on another call, but the young lady who I was talking to, was also very helpful & was able to find my details using the reference numbers I had been given & this time the payment went straight through. I think if you do this type of booking again you need to take into account that there are over 400 choirs under the Rock Choir label, some of us are disabled & require certain things like showers not baths, wider doorways for chairs, etc. Some want to book rooms for 2, 3, or 4 people. I might be an idea to have more than one online booking link & also with the phone line, then it might run a lot smoother. But all in all I am really looking forward to this cruise.

TERRY AND HAZEL SPECIAL XMAS CRUISE

VERY GOOD, STAFF WERE VERY HELPFUL AND KNOWLEABLE ANY QUESTIONS I HAD WERE ANSWERED CLEARLY

Straight forward booking

Web site for booking is very straight forward and guides you all the way.

Friendly, professional and helpful.

Service was excellent .

Easy to book

Clear and simple booking process

Clear and simple booking process. However need to fully understand deposit requirements before final page.

Very easy, and friendly service.

Very friendly and easy and efficient. Audra took care of everything very well. First Class service.

sailing from UK is a great assett

Positive

Ok so far, we have never sailed with ambassador

Very good made everything simple and understood what I had wanted to do with ease

Easy booking system with clear choices. Love the free cabin choices

Excellent, easy to book system. Fall back should anything occur, there's a robust chat line should you need it. Excellent experience.

Amy in Customer Service was absolutely excellent. She sorted out a problem within 10 minutes, very professional person.

Easy to fill in all details