Ambassador Reviews

Quick and efficient

Easy booking

Very helpful, booking was easy and clear.

I haven't been on a cruise yet so a little early to review properly

My issue on the phone took a while, the customer assistant seemed frustrated which made me feel uncomfortable

It was perfect the advisor was pleasant and helpful

Value for money.

Easy to manage. I have recommended the cruise line to numerous people.

Catering Quality

Been on two Ambassador cruises. Food is top class.

Excellent

Port only five minutes from home, relative can drop us off and pickup.

All very good and straightforward.

Fine so far, some minor issues getting onto my ambassador cruise to book parking, good follow up on booking with your booking staff on the phone,

Looking forward to my cruise

Lady that picked up my call was very polite and helpful

Booked for next year already!

We have been on five Ambassador cruises to date and enjoyed every one. We like Ambience. The ship is just the right size, cabins have plenty of storage and the crew/staff are great. Food is good and varied and the entertainment is superb. No airport delays, mindless queuing and uncomfortable hanging around. Register aboard, get a first holiday drink and unpack once, at leisure. Spend your trip meeting lovely, like-minded people and make great memories.

Cannot fault Ambassador. Excellent company to deal with and amazing cruises

I have just booked our 4th Ambassador cruise. I always book by phone directly with Ambassador and have always found the staff friendly and helpful. The lady I spoke to today explained everything to me clearly and also advised that I email Ambassador guest services regarding my necessary request for a table for 2 in the mdr.

My cruise round Britain and Normandy

Loved the quick boarding Loved the pleasant staff Loved boarding an hour from home Loved the theatre entertainment Loved the food choices Very clean in all areas Passengers were generally all looking happy Don't like the gratuities being extra Don't like not being able to gave bottled water daily in the suite. 🙂🙂🙂🙂🙂

Easy to use app.

Easy to use app.

Best cruise ever

The service is always top class. Friendly and efficient and caring . Fifth trip on Ambition coming up and wanting to try Ambience now coach travel from Newcastle. We have been cruising for many years and without doubt Ambassador beat the rest. Smaller ship, local port ( although I wish there were more cruises from it.). No children , no casino, excellent food who could ask for more.

We keep going back for more

Easy

We were dissapointed, as we were advised a deposit could be moved to another cruise, we initially booked, and then discovered a cruise we liked better, more expensive and longer, so we went back to change booking, the following day, only to be told, that this service was not possible on board, which meant we woukd loose approx £400 the 10% on board discount, so we will only available of tge shorter less expensive cruise we have booked while on board. We are still on board, and feel if this had been fully explained we would have waited to book, it's been dissapointing.

No hassle cruising

Traditional cruise at an affordable price, bonus is Adult Only. Great atmosphere and great staff.

Amazing customer support from sarah fry

I had a problem with a cruise and it was dealt with with compassion and efficiently by sarah fry customer services. She is an asset to your company and was absolutely amazing I will definitely be sailing with ambassador again as she has restored faith for me. Many thanks Five star plus!

Booking was easy and convenient but the constant pressure from following texts is annoying.