Ambassador Reviews

Really helpful friendly and put my mind at rest thank you

easy to book on line but for some reason adding correct date of birth was troublesome

Easy to use customer service agent very helpful

Friendly and efficient service

Good, efficient service

Very easy to book. helpful, knowledgeable staff on the phone, no hard sell just good service to give me what I wanted Well done

Helpful, friendly and knowledgeable staff.

Helpful friendly member of staff who didn’t seem to mind taking time to check different options on cabins, packages etc. Talking to a real person made all the difference when choosing options, nothing seemed to be too much trouble. Answered all questions knowledgeably.

Friendly and helpful.

Good and helpful service. Pleasant experience.

Great. Very helpful and very pleasant.

Very easy booking as always, good communication, got exactly what we asked for.

Very good

Excellent

They have a lot of making up to do

Tried booking online - twice it failed to register after taking our bank details - phoned and booked and gave bank details and was promised that only one payment would be taken. No Ambassador have taken all three payments for one confirmed booking. They have not acknowledged the e-mail they requested I send so am still over £7500 out of pocket !!!

Looking forward to my trip

Swift simple and clear.

Just booked 2nd cruise

Just booked my second cruise with them and very impressed so far, I would like them to do a loyalty scheme though as I anticipate cruising with them in the future based on my dealings so far.

5 stars & 10/10 says it all

Excellent service on how to amend a previous booking.

Booking online is simple and all the information is provided to make the process easy.

Seamless booking

Seamless booking. All information was clear and visible.

Very personal service

We enjoy a smaller ship because it is a much more personal service. We also enjoy the convenience of embarking at Liverpool and find the pricing very competitive.

Brilliant service when booking by telephone (but do not book online!)

I was booking the cruise online but stopped at the point after selecting cabin when two fares options were offered (Saver & Ambassador). This put me off. I needed to phone up to clarify that I could add Experience Drinks Package to Saver Fare. A package to include Gratuities is massively important, as worrying about tipping greatly detracts from enjoyment of cruise. I was reassured and received excellent service from telephone booking and would strongly advise against online booking.