Ambassador Reviews

Easy Booking System

Fine but I was under the impression that I could get free parking if I booked early, I have not had a call back from customer support yet.

Easy to book

Booked online

Easy to book online - I hope I did it right

Archie and Mags adventures

Staff are excellent can't do enough really clean. Shows awsome .food brilliant pool area big with hot tub. No disco but has great fidler and piona player. My dad is 86 and fit loves it going on another this will be our 3rd great for older people. Indian restaurant is extra but good. Has beauty salon. Photo photographer. Library for quiet. Do crafts. Has card room used for doing jigsaws. Bingo countless things to do .also can be from my house in Dundee into our cabin within 50 mins where our luggage is either there already or just 5 mins away. Will always go on this ship Ambition is just perfect. Has singers and quizzes

So easy

Easy to navigate website abd lots of information available compared to other cruise lines.

Pre Holiday

As indicated the Booking was rated as good but I think much more still needs to be done before I give an overall review. Hopefully all will go well.

Great customer service on booking

Spoke to a lady that was really helpful, I needed to book two rooms close to each other with two people paying, nothing was too much trouble which is quite rare nowadays!

The best cruise line

Brilliant service nothing is too much troubke for the crew. Very friendly cruise. Highly recommend

Good friendly service on a clean sbip

Excellent service from Ambassador.

Excellent Service. Julie was extremely helpful. We are not experienced cruise travellers and her explanations a every stage were very reassuring. From making the initial enquiry to booking it was a pleasure to speak with the same person who understood our needs rather than be on the line to an impersonal call centre. Julie clearly understood our requirements and was very knowledgeable about all aspects of the trip.

Excellent assistance

I had a problem booking a cruise on Website phoned Ambassador who helped me book my next cruise they was very helpful assisting me & also my friend who they phoned to assist her also

Value for experience and money

Excellent ratio of staff to clients onboard. Great destinations and value for money. Food was varied and top notch and buffet was surper. Cabins spotless and plenty of storage and nice soft towels.

First class

Everything was easy to follow. Staff were very helpful. Nothing too much trouble.

The Service was 10/10 and the person I spoke to was very kind and helpful.

Easy to book by phone when onlie failed.

Having tried to book online 4 times when I got an error message each time after paying, I finally resorted to doing it by phone. What a joy! The agent had all my details because we have had many cruises with Ambassador and we had all sorted in minutes. Unfortunately I subsequently found out that the payments for the 4 failed attempts had also be debited to my account. Not Ambassadors fault and I will sort that out with my credit card company.

After having problems booking online i emailed and received a phone call from Kerry who co.pleted the booking for me.

Efficient, helpful

Excellent service

Very helpful dealt with our request efficiently.

Booking Ambassador cruise by phone very easy

I needed to book by phone (more than 1 cabin). The call handler was friendly, efficient and I believe told me all I needed to know about how the set up my online account once booking confirmed to add / change details as required. Time lines also given (e.g. when excursions available to book, when balance payment due). Booking of cabins, parking & paying deposit was easy.

Great Service from LOUISE

Friendly and helpful, Louise went out of her way to get us booked on this cruise, "Thank You"