Ambassador Reviews

EXCELENT

VERY EASY ON LINE BOOKING

Better Customer Interface Please

After a disappointing start trigged by Ambassador cancelling our cruise by email (which I took yo being a scam!) I had an uphill struggle to identify and book an alternative. Your saving grace came in the simpathetic guise of your customer service rep who guided me through the tortuous unfriendly computer based interface. If only you had more , friendly, customer focussed, staff IAM-436555

Sandi B x

Very friendly, clear, supportive and thorough x

Really good company

Always helpful and answered all my questions. The cruise line itself is excellent too and I would encourage others to use this company.

Excellent service

Really good - totally recommend

Ambassador are great. Totally recommend. Crew seem genuinely happy and pleased to be there. Ships really clean and well run. Food and cabins excellent.

Booking experience

Great website clear plenty of information regarding the cruise and excursions. Easy to book and update our planned holiday .. Also sailing from Belfast so no need to fly.

Time and consideration given to our needs.

The service from the agents was exceptionally good. My wife has accessible challenges and these were dealt with in a very caring manner. Thank you Ambassador for your support.

Very helpful and polite

Great service

Booked a new cruise while on board. Assistance from Future Cruises member Ruth was brilliant. She took time to make sure I had exactly the right cabin in the right psoition and was so friendly throughout.

A better service needed

Booking is very easy, phone answered promptly, but try guest services a different story, nobody answers the phone a score of 1 maximum. you need to employ people to answer the phone!!!!

Excellent service. Quick and easy.

Go Ambassador

Ok

Very good and easy

Great cruise line

This is a great cruise line, I've sailed many times with them, great prices and brilliant staff.

Icelandic cruise

Pretty simple and user friendly.

Great value & great ships!

4th time traveller with Ambassador & everything went smoothly. Many, many thanks to Emma who solved a problem of my making so efficiently.

Happy returning customers.

This will.be our 6th cruise with Ambassador on the Ambience. The service was excellent as before in other occasions.

Cruise booking

Very easy to book online, everything is clearly set out with easy to follow instructions for choosing your deck and cabin preference.

The instructions were very easy to follow made the booking effortless less stressful than other booking sites have used.