Ambassador Reviews

Keep on sailing

First class. Quick and easy. Will continue to sail with them.

Friendly, efficient

Very good, efficient, friendly

Comprehensive and friendly service.

Very comprehensive service. Staff were very friendly and approachable. Although I asked many questions staff were very patient and answered all of my queries.

A very smooth booking.

This will be my third Ambassador cruise, the first time booking direct. I had no problems, booking went smoothly, managed to get a seat on return Ambassador coach, so all went well. Thankyou Ann Marie.

Great Service

Easy to book and great pricing. Travelled with Ambassador several times now. I have cruised with bigger companies and ships but wouldn't travel with anyone other than Ambassador now. Smaller ship, easy access for anyone with mobility problems, great service onboard. I also like that it's adults only.

Customer service slow and dismissive

Excellent Cruise Line

Very helpful and friendly.

An excellent experience.

Professional, direct and extremely efficient.

Ambience, affordable and comfortable!

Ship is beautifully clean. All the crew from Captain downwards are very friendly and helpful. Food is excellent, only complaints on that score, would like a choice of biscuits/crackers with cheese and biscuits and wasn't impressed with afternoon tea in Borough Market, sandwiches were unimaginative and stale, scones were on the dry side and would have preferred jam and cream served in small pots not just sloshed onto the plate. Yes, I have mentioned this in reviews. Everything else was delicious! We enjoyed the entertainment onboard, very professional. Beds were comfortable, the cabins are a little dated and the aircon can be a bit tricky but for an old ship very good. I particularly liked the large shower cubicle. We're looking forward to our next voyage on Ambience in 2027.

Relax and be looked after

3rd cruise with Ambassador. Consistent standards, care and comfort First two cruises could not fault. All staff kind. Helpful Love the range of activities

Excellent company to deal with.

Air the questions we asked the booking representatives were answered The website is easy to navigate.

Booked online but had to phone to raise a couple of points and the operative that answered on both occasions was very helpful and dealt with the issues straight away

Complex booking

Customer care assistant very efficient and helpful. Was able to deal quickly with my request. Ambassador had cancelled one of my cruises and I wanted to transfer the deposit to another cruise, plus get a special discount.

Was quick,staff very pleasant and courteious

Booking through customer services

Very good service from Emma who was professional, friendly and competent and helped us through the booking process speedily.

Did it all online very easily

Easy booking on the computer, and a query answered quickly and efficiently.

First booking with Ambassador

Very good service. Great to talk to a real person rather than a chatbot, or to book online. This way a very helpful lady answered all our questions knowledgably so we were able to book there and then. We got a good deal too! Looking forward to our first cruise with you.

Pain free cruising

No problem.....in fact it was plain sailing!!!!!

Ambassador booking staff

Caroline & Charlie were so helpful when I booked my first 2 cruises with you.