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Ambassador Reviews

All Reviews

4.7/5

Based on 4,033 verified reviews

5 stars3,184
4 stars637
3 stars118
2 stars41
1 stars53

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Only a query looking at our invoice it shows we presume our cabin and drinks package listed as one amount. Will be checking tomorrow

Ambassador Cruise Line Service Rating

Anthony Lewis

8 months ago

quick and easy to use with prompt reply.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Quick, easy and comprehensive.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Excellent booking experience

Easy to book, system worked well and was easy to use

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

very useful

very quick and efficient

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Positive and appreciative.

The information given online ,in the brochure and in the final documents were all very well set out so that I have no questions pending. I now hope the actual experience is as encouraging!

Ambassador Cruise Line Service Rating

David Paxton

8 months ago

Very satisfied with the service

Both of the ladies to whom we spoke were very polite and keen to offer as much help as possible before we decided to make our booking. They were patient in answering our questions and made many good suggestions. We were very satisfied with the service.

Ambassador Cruise Line Service Rating

VIVIEN GOLDING

8 months ago

Had to change our cruise

Always have had the best service from Reservations, Guest Services. Cannot recommend them enough. 100% Jenny for your prompt assistance.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Very straightforward to book.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

It has been a pleasure to do the booking for my upcoming cruise with Ambassador Cruises

Ambassador Cruise Line Service Rating

Trudy Hynes

8 months ago

We have been on and already booked plenty more - great cruise line

Very good, quick and easy If booked online, the online booking system is very good, clear and easy to book.

Ambassador Cruise Line Service Rating

Swanee

8 months ago

Easy to book

It's a nice and factual website. I only have one unanswered question but there's an easy link to customer service. Pricing clear.

Ambassador Cruise Line Service Rating

Christine Bird

8 months ago

“The Usual technology problems”

The actual booking I made on 1st March on the phone was very good and helpful as I required an accessible cabin. BUT I still haven’t received my confirmation with important information which I need to check is correct.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Very reasonably price and Ambassador caters well for the solo traveller

As a solo traveller you are always made very welcome and its a great idea to have tables for solos so that you can get to know everyone

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Love everything about it.

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Very good

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Ambassador First Timer

Easy booking process. However I would have liked to see the deposit amount payable before needing to put in passangee details. This would have helped in comparing cruise deals. Loved the drinks package / gratuities offer price. We don't usually opt for a drinks package, but this one was too good to turn down. Also loved that this cruise embarks at Liverpool. Just a train ride away for us, so no pre cruise parking or overnight stay costs. Looking forward to the cruise.

Ambassador Cruise Line Service Rating

John Lear

8 months ago

easy

easy to use

Ambassador Cruise Line Service Rating

Trusted Customer

8 months ago

Sailing from home

Phoned reservations and got through in seconds. Had a few questions which were answered perfectly. Noting was a problem. Booking was simple and very ease to follow the process. Followed up with a confirmation email within minutes. And we a sailing from our home port, no flying and busy airport transfers.

Ambassador Cruise Line Service Rating

Deborah Jane Brown

8 months ago

Easy online booking ststem

Booking online was one of the easiest systems I've used. Further information received has been very easy to read and instructions clear