Ambassador Cruise Line Service Rating
Trusted Customer
8 months ago
Only a query looking at our invoice it shows we presume our cabin and drinks package listed as one amount. Will be checking tomorrow
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Based on 4,033 verified reviews
Trusted Customer
8 months ago
Only a query looking at our invoice it shows we presume our cabin and drinks package listed as one amount. Will be checking tomorrow
Anthony Lewis
8 months ago
quick and easy to use with prompt reply.
Trusted Customer
8 months ago
Quick, easy and comprehensive.
Trusted Customer
8 months ago
Excellent booking experience
Easy to book, system worked well and was easy to use
Trusted Customer
8 months ago
very useful
very quick and efficient
Trusted Customer
8 months ago
Positive and appreciative.
The information given online ,in the brochure and in the final documents were all very well set out so that I have no questions pending. I now hope the actual experience is as encouraging!
David Paxton
8 months ago
Very satisfied with the service
Both of the ladies to whom we spoke were very polite and keen to offer as much help as possible before we decided to make our booking. They were patient in answering our questions and made many good suggestions. We were very satisfied with the service.
VIVIEN GOLDING
8 months ago
Had to change our cruise
Always have had the best service from Reservations, Guest Services. Cannot recommend them enough. 100% Jenny for your prompt assistance.
Trusted Customer
8 months ago
Very straightforward to book.
Trusted Customer
8 months ago
It has been a pleasure to do the booking for my upcoming cruise with Ambassador Cruises
Trudy Hynes
8 months ago
We have been on and already booked plenty more - great cruise line
Very good, quick and easy If booked online, the online booking system is very good, clear and easy to book.
Swanee
8 months ago
Easy to book
It's a nice and factual website. I only have one unanswered question but there's an easy link to customer service. Pricing clear.
Christine Bird
8 months ago
“The Usual technology problems”
The actual booking I made on 1st March on the phone was very good and helpful as I required an accessible cabin. BUT I still haven’t received my confirmation with important information which I need to check is correct.
Trusted Customer
8 months ago
Very reasonably price and Ambassador caters well for the solo traveller
As a solo traveller you are always made very welcome and its a great idea to have tables for solos so that you can get to know everyone
Trusted Customer
8 months ago
Love everything about it.
Trusted Customer
8 months ago
Very good
Trusted Customer
8 months ago
Ambassador First Timer
Easy booking process. However I would have liked to see the deposit amount payable before needing to put in passangee details. This would have helped in comparing cruise deals. Loved the drinks package / gratuities offer price. We don't usually opt for a drinks package, but this one was too good to turn down. Also loved that this cruise embarks at Liverpool. Just a train ride away for us, so no pre cruise parking or overnight stay costs. Looking forward to the cruise.
John Lear
8 months ago
easy
easy to use
Trusted Customer
8 months ago
Sailing from home
Phoned reservations and got through in seconds. Had a few questions which were answered perfectly. Noting was a problem. Booking was simple and very ease to follow the process. Followed up with a confirmation email within minutes. And we a sailing from our home port, no flying and busy airport transfers.
Deborah Jane Brown
8 months ago
Easy online booking ststem
Booking online was one of the easiest systems I've used. Further information received has been very easy to read and instructions clear