Ambassador Reviews

Easy and quick

The web site was intuitive and I had no problem booking the cruise.

Very good

Best cruise line love to join in and return to England

Excellent

Certainly worth a try

Booking my holiday was easy and time efficient. The website is navigable and it seems that from the dashboard that the booking is easy to manage , however there are a few downfalls I'm afraid: 1) I can't seem to work out how to book my parking slot - this option is greyed out and I can't select it which means I have to go through the rigmarole of phoning customer service. 2) The information section is vague and I was unable to find out whether Wifi is included or an added extra and if the latter applies how to arrange it. 3) Whilst not relevant to my booking, I was advised on the Web page that suites are only available to couples and not solo travellers yet I have seen a YouTube video of the Ambience (the vessel I am sailing on) and the host is a solo traveller staying in a suite!!!! These niggles aside I am very pleased with the booking process and really looking forward to my holiday and achieving my ambition of exploring Scandinavia even further.

Easy excursions booking via the Ambassador app.

Very easy to book the excursions, all of which were available and were accurately recorded on the ambassador app once we had selected them.

Great and friendly services

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Easy online booking

Very easy to book online.

Very easy to book.

Suits us just fine

We have been on Ambassador cruises before and being on a restricted income found them affordable , great value, super itineries and lovely staff and officers, a couple of whom I would consider friends

Try ambassador

Helpful and friendly staff Good value for the money Good size inside cabins Love the option of all inclusive as we don't have to worry about on board spending at the end of our holiday Prefer the smaller adult only cruises Can get crowded on sea days looking for seats Great places to sail.from in the UK no worries about flights ect

Great Cruise

Easy booking on phone . On line check ins etc take a bit of getting to grips with . On the ship has been great so far . Only issue we ever had was check in people arrived far too early and blocked entrance and no staff too sort out . But otherwise all great .

Great Cruise at good price

Easy to deal with, very helpful and pleasant. Great cruises at competitive prices.

An ambassador for Ambassadore Cruises

Generally good service, occasionally a bit too technical for an oldie like me. Tilbury is a super base for the home counties. We love the ports of call, we love the range of activities offered.

So far a bit off putting

First time booking with Ambassador and the experience has been disappointing. We booked quite late, so it was understandable that no balcony cabins were available. I initially selected a midships cabin, but after entering my details four times, the site kept saying it was unavailable. It appeared to be repeatedly offering the same cabin that had already gone. I eventually chose an aft cabin and managed to complete the booking. The following day I received an email saying I was eligible for an upgrade, which was confusing given that the website still showed no alternative cabins. The link led to a blind auction style page with a progress bar encouraging higher bids, which made it feel more like gambling than a straightforward upgrade process. So far the booking experience has been poor. I hope the cruise itself is better.

Excellent service

I am disabled and have had real difficulty finding an available accessible cabin. Your representative was very helpful and supportive, answering all my questions and giving me advice on what would be best for me. Even checked whether there would be any tender ports on the cruise that I wanted, not something I had even considered. She was excellent.

I would highly recommend Ambassador my experience was amazing

The service I have received has been excellent. I live in Canada and my previous experiences booking anything in the UK have been dismal, even though I am British. Once I found the email I have been dealing with Julie who has answered all my questions and more promptly. She even managed to put me next door to my old friends in the UK All my questions were answered immediately and advice given. I don't have any complaints.

Online service was a good start

The service was all online. The personal service review will only be available after my cruise. But the online system seemed to work well.

Simple and straightforward

Good very straight forward

Booking

Easy to book online but I was a bit confused about booking the car parking as it asked if we wanted to book it but I had to wait for an email to actually book it