Ambassador Cruise Line Service Rating
Trusted Customer
8 months ago
Good value
Excellent
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Based on 4,029 verified reviews
Trusted Customer
8 months ago
Good value
Excellent
Trusted Customer
8 months ago
Helpful assistance
Very helpful and take time to explain everything.
Trusted Customer
8 months ago
To early for a review just been booked it.p
I'll can answer that question better at the end of the cruise.
William Lockhart
8 months ago
Ambition again
Telephone booking was excellent. Everything explained clearly and the agent was friendly during the whole process which didn't take too long. This will be the second time on Ambassador and we're looking forward to it.
Trusted Customer
8 months ago
100% service
Straight forward very helpful lady answered all my questions very informative explained everything perfectly
Trusted Customer
8 months ago
Good booking experience
Easy to book online with everything explained all the way through. Good prices and the itinerary looks good.
Jo Jo
8 months ago
Easy booking process
Easy to navigate website to make a booking. No need to call anyone - just go online and book 😊
Trusted Customer
9 months ago
good ships
we all ways travel with Ambassador and never had problems.. I had to go to hospital in Iceland and arrangements made were ok. We have booked your next trip in may
Christopher Gordon
8 months ago
Excellent friendly service.
Saw. A Cruise on the web site. Phoned up and spoke to Louise. Explained what i was interested in. She checked on her system and because I had. Checked before phoning I had blocked the system. Louise took my phone number and once the system cleared book the cruise for me. She then phoned back at the time she said that she would and we finished the process. I was very impressed with the way she felt with me and was very friendly. Didn’t make me feel that I was just “another” client. Great asset to the Company and made me feel confident enough to book cruises with Ambassador in the future.
RICHARD JENNINGS
8 months ago
Very good service
Very good service calm and professional people dealing with bookings give confidence
Graham Hobden
8 months ago
Friendly personal service.
Excellent that’s why we are using them once again.
Trusted Customer
8 months ago
Very friendly staff, great service from booking to disembarkation,
Spoke to lovely Emma, she booked everything we needed for our cruise, no rush and very thorough
Trusted Customer
8 months ago
Telephone booking was easy
This was a telephone booking as I could not find all the answers to my questions on-line before making the booking. The booking agent was extremely helpful and knowledgeable and made the process easy and understandable.
Trusted Customer
8 months ago
Off to the Caribbean.
Very easy to book our next cruise. We are lookung forward to it.
Trusted Customer
8 months ago
Good value for money
Very easy to do
Trusted Customer
8 months ago
Easy booking system
Kerry who ibooked my trips with was very confident and efficient. She was easy to talk to and could answer all of my questions.... it made booking easy . Had I not felt confident then I would have approached a travel agent !
Diane McNay
8 months ago
Easy to book
Easy to book. Got to choose cabin. Only one downfall. Two names on booking would only take payment from the main name. So had to start again with booking and changed main name. Still booked
Trusted Customer
8 months ago
New Booking
Booked for Dec 2026 easy to do
Trusted Customer
8 months ago
Cruise booked with ease
Booked cruise for 2027 online. Very easy website to navigate and no problems encountered with booking. Had a query so phoned and spoke to an advisor who dealt with my query swiftly and in a friendly manner. No complaints.
Trusted Customer
8 months ago
Booking was so easy and straightforward
Very professional