Ambassador Reviews

Appalling after service

Easy to book ,but if you got a querie after you hav to ring customer services to which i was placed on hold for one hpur then they just cut off , I rang back sgain to be on hold for another hour to be cut off again, I sent an email to which I recieved and auto reply saying my email will be responded to within 7 days, I also requested a call back that was 8 hours ago now although they state you will get a call back within 2 hours , absolute appalling treatment

understood a complicated question

excellent

Easy booking

The customer service gentleman i spoke to listened carefully to what I wanted and professionally guided me through the options available. He clearly gave me all the relevant details and armed with this information I booked the cruise immediately. Very satisfied

Very efficient

Very efficient and pleasant experience

Very efficient and direct

vey good

the lady i spoke to very nice very helpful. been some while since i had the pleaser to sail again been on the polo ,do not like the vast crowds on the other cruise lines looking for woods to the day.

Overall not bad.

Overall it was easy for us to book a cruise. However, the invoice doesn't say that we have paid for the upgrades that include the drinks package and the gratuities. It seems to show it on your account but, even that's a little confusing.

Brilliant cruise from start to finish.

Hi. The service was excellent from start to finish. The cruise was that good I've booked another one with you.

Friendly help from "Jane" to rollover a booking from March to May

Excellent service to rollover a booking to a later date

Excellent everything was done quick and easy

Helpful Professional Efficient

Nobody to answer phone on customer service In the end I had to send an email I booked directly with you but you said I did it via an agent which was news to me Therefore I couldn’t book parking

Very happy with the service

All very good from start to finish

Difficult request dealt with well.

Yes good I had an unusual request which was solved to the best of the consultants ability.

Booking Review

I am only giving this review based on my booking process as I have not yet cruised on Ambassador . I booked through there on line website , I found it very user friendly and once I had chosen which ship and destinations I wanted to visit the whole process was very easy. I Recieved all my information and booking confirmation by the end of the same day.It was all very Clear what I had booked . A very easy booking process . Looking forward to the cruise

Awesome Customer Service

Excellent customer handling skills by my call handler . Never in 45 years plus of travelling has anyone advised me that a sharps box will be in our cabin. Awesome service. Easy to book and a very comprehensive call handler took our call. 10/10

Good service.

It was very easy to use the booking system on line. However, found it quite frustrating to get through by telephone, waiting a long time. But once through found the operator to be very helpful.

Canary Cruise 2027

Booking was simple and straight forward

Comfortable traditional ship. Friendly and considerate staff

Excellent and efficient booking with a first class cruise line

Excellent service. Easy to follow instructions and the booking was done fast and efficiently. We have cruised many times with Ambassador and so had no hesitation in booking again knowing that we would get a first class service from our favourite Cruise line