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Ambassador Reviews

All Reviews

4.7/5

Based on 4,041 verified reviews

5 stars3,222
4 stars636
3 stars119
2 stars43
1 stars52

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Very professional and helpful service that made our booking very easy and all our questions were answered which gave us peace of mind

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Easy, peasy

Quick, efficient, friendly and helpful. Easy process, no problems anticipated for future dealings.

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

The service is good overall. The cabin staff were pleasant. Medea was excellent and ensured the cabin was always perfect. The serving staff at our table were fantastic. One thing I missed in the bathroom was a handheld shower. I have problems with my ears, so I cannot use an overhead

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Just booked.

I have only just booked the cruise.

Ambassador Cruise Line Service Rating

Mr Les & Mrs Annette HOLE

2 weeks ago

This is I must see show

My wife and I had a seven nights cruise with Ambassador Cruise Line. A cabins was very clean and tidy every day the cleaner was very professional in his job and very polite. The Food. was a very high standard and plenty of food throughout the and there was lots to do on the ambience vessel that we was on. There was entertainment in every bar every night and during the day we went especially for the Jane McDonald show on board she was outstanding through out her performances and compared by Ritchie Anderson and guest stars Mary Mac (drag artist brilliant and funny) yes and also on the stage was Billy Connolly (comedian extraordinaire) and bonkers bingo was the best laugh I’ve had in a long time. And it’s sad to hear that 2027 is Jane McDonald’s last performance on the cruise ships. She will be sadly missed and it was an exceptional experience to be there.

Ambassador Cruise Line Service Rating

Barbara Mundy

2 weeks ago

Ambassador site easy, cruises brilliant !!!!

First time that a booking has been done on line, normally go to Hays travel agents, Basildon. I found the process of booking direct with Ambassador very easy to do. Will book a cruise this way again.

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Very nice professional gentleman on the phone. I then booked on line which was simple to do.

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

we would like to thank Si and AJ for excellent waiter service in the buckingham restaurant also the lady who cleaned our room 11218 deck 11 unfortunately we can't remember her name also we would like to thank all the staff crew on the Jane MacDonald cruise and look forward to 2027 many thanks Luke Diane Tye

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Excellent service and value for money

We've sailed with Ambassador several times, and we've always felt the service on board really friendly, increasingly better organised, and very good value for money. The generally older demographic suits us, but provision addresses the needs of a wider age spectrum, given that there are little or no provisions for children except on multi-generational cruises, when they are run. We've just booked another cruise for 2028, which demonstrates our belief in the brand.

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Very popular cruise so many people trying to book online at the same time

Took us a bit longer than expected. But subsequently learned that the website was extremely busy! Once we got the hang of it we managed to complete the booking OK!

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

The cruise will change your life to living your dream

100% perfect cruise we enjoyed our cruise with Jane and made friends to keep in touch with, sadly we didn’t see Jane this time never mind the shows the experience can never take away the joy of the whole cruise breath taking my lovely wife 79 me being 82 we have nothing to complain about staff brilliant they deserve to be staff on the cruise we have booked next years cruise hoping we are both still alive to be there all booked we met two years ago Pat is my whole life letting enjoy something she never had all her life until I come along we are truly married and love love each other Pat & Barry Daniels MBE, I could go on all day you had the whole lots of lovely people and families enjoying something they have never experienced before we are off in the April Ambience around England then Jane again my wife told Jane at a show pet said Jane I’m living the dream with my Barry took her 73 years

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Very easy to book

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

So excited to be going on a cruise from Tilbury

Most helpful. Easy booking had a call back from a professional lady

Ambassador Cruise Line Service Rating

Carol Richardson

2 weeks ago

Quick straight forward to book lovely rep booked it

Ambassador Cruise Line Service Rating

Jameil Hill

2 weeks ago

Easy

Booked our second cruise with Ambassador today, so easy and good value.

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Well pleased

Good, was pleased with the service.

Ambassador Cruise Line Service Rating

Kevin Plant

2 weeks ago

The service in all areas of the ship was very good

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

The service e was good in most places but the service in the business ghastly. Restaurant was poor

Ambassador Cruise Line Service Rating

Trusted Customer

2 weeks ago

Great experience

Easy to book. Good service. Value for money. Been with Ambassador before so very pleased to be having another holiday.

Ambassador Cruise Line Service Rating

Barbara Luxford

2 weeks ago

My wonderful cruise with ambassador

It was my first cruise and I was made very welcome. The staff were very friendly and helpful. I have now booked 3 more cruises with you.